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Service Plans
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Basic |
Bronze
|
Silver
|
Gold
|
Platinum
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|
Monthly Fee
|
N/A |
$350
|
$425**
|
$120 per Device * |
$$90 per Device * |
|
Monthly commitment hours
|
N/A |
4
|
6
|
8
|
12
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Technical Consultation
|
Initial only |
Yes
|
Yes
|
Yes
|
Yes
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Additional support hourly rate (over
commitment)
|
$120/hr
(all hours) |
$90/hr
|
$65/hr
|
$55/hr
|
$45/hr
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After hours / weekend support
|
N/A |
Yes
|
Yes
|
Yes
|
Yes
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Remote Server monitoring (automatically
send alerts to the Help Desk)
|
N/A |
Optional $100/month
|
1 Server
1 Router
|
Included
|
Included
|
|
Site Visit (minimum)
|
2 hour |
1 hour
|
1 hour
|
None
|
None
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Per visit travel charge
|
None |
None
|
None
|
None
|
None
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|
Monthly Invoices
|
On-site invoice |
Yes
|
Yes
|
Yes
|
Yes
|
|
Assigned primary network engineer
|
Available engineer |
Yes
|
Yes
|
Yes
|
Yes
|
|
Preventive server software updates,
fixes, service packs, emergency
technical bulletins
|
Upon request |
Yes
|
Yes
|
Yes
|
Yes
|
|
Temporary Equipment replacement
|
No |
No
|
Yes
|
Yes
|
Yes
|
|
Certified technical staff
|
Yes |
Yes
|
Yes
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Yes
|
Yes
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|
Length of Contract
|
As needed basis |
6 Months
|
1 Month
|
1 month
|
1 Month
|
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* This includes managed monitoring of devices such as Servers, Routers, and Workstations. We will save you money by keeping the downtime to a minimum. We fix issues in hours not days. Our monitoring will tell us if there are problems that may arise so we can get them fixed right away so there is no downtime.
** This includes a Proactive monitoring of server and router. We can tell if problems arise with your server or router and get it fixed before there is down time.
We are local so we repair your network in hours not days!
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